Delivery and returns policy

Shipping information

All our orders are shipped from our US warehouse✨
We currently ship worldwide, except to countries with shipping restrictions or import bans (sorry, we wish we could reach everyone!).

Here’s how our shipping schedule works:

We ship orders every day, Monday through Friday.
Orders placed before 12 PM CDT may be shipped the same day.
Orders placed after 12 PM CDT or on weekends will be processed on the next business day.

If you’re not sure whether we can deliver to your country, feel free to reach out through our contact form — we’re happy to check for you.

Estimated shipping time

Below you’ll find estimated delivery times based on your location. Please keep in mind — these are just estimates, not guarantees. Actual delivery times may vary depending on customs clearance, your local postal service, or unexpected delays.

⚠️ During busy periods like holiday sales or Thai national holidays, shipping times may be longer than usual. Thanks for your patience — we promise your package is worth the wait!

We typically ship orders using reliable national postal services — they’re affordable and get the job done!
But if you’re in a hurry and need express delivery, just let us know by adding a note in the comment box at checkout.
We’ll get in touch with options and calculate the cost for faster shipping separately.

Shipping costs are calculated at checkout based on your location and the total weight of your order. You’ll see the final price before confirming your purchase.

Once your order is shipped, we’ll send you a tracking number by email. If you created an account with us, you can also find it in your Order History section anytime.

Taxes and duties

Depending on where you live, your order may be subject to customs duties, VAT, or other import taxes once it arrives in your country. These fees are not included in our product prices and are the responsibility of the buyer.

We recommend checking your country’s customs or tax authority website for the most up-to-date info on import thresholds and applicable rates.

Declared value on packages

We understand that customs fees can be a headache, so we usually declare the minimum reasonable value on shipping documents to help reduce any import charges.

If you’d like us to declare a specific value for your order (e.g., for insurance or customs reasons), just leave a comment at checkout — we’ll do our best to accommodate your request.

Lost or damaged packages

Once your order leaves our hands and is on its way to you, it becomes the responsibility of the postal carrier.

While we carefully pack every item to make sure it arrives safely, we can’t be held responsible for packages that are lost, delayed, or damaged in transit.

If your parcel hasn’t arrived within a reasonable time or shows signs of damage, we recommend contacting your local postal service with the tracking number provided. In many cases, they’ll be able to help locate the package or initiate a claim.

Tip: If you're concerned about shipping risks, feel free to request insured or express shipping at checkout (just leave a note, and we’ll follow up).

Returns and exchanges

We totally get it — sometimes things don’t work out. That’s why we offer a 30-day return window, starting from the day you receive your package.

But here’s the deal:

• We can’t accept returns after those 30 days — sorry!
• Items must be in new, unworn, and undamaged condition
• The customer is responsible for return shipping costs

To start a return, just drop us a message at support@bohemium.store or use our contact form — we’ll guide you through the process.

Refunds will be issued once we’ve received and inspected the returned item(s).
Please note that any taxes or customs duties you paid are non-refundable.

Items purchased on sale or as part of a promotion are not eligible for return, so please shop carefully during our special offers.

Received the wrong or a damaged Item?

Oh no — we’re really sorry about that! We always aim to get things right, but sometimes mistakes happen.

If you received the wrong item or your order arrived damaged, please reach out to us as soon as possible at support@bohemium.store or through our contact form.

We’ll take care of it and send you a replacement at no extra cost — pinky promise 💛